Thank you for your interest in our company, website, consulting services, and products that we sell through our online store. Please read this document carefully. This document (hereinafter referred to as "Terms and Conditions") represents the conditions for using the Tidyful.ro website (hereinafter referred to as the "Site") and the conditions for placing orders for products through the Site, including delivery and return conditions. By browsing our website or placing an order, you agree to the Terms and Conditions described below. This document represents a legal agreement - a contract between you and us. Please also read our Privacy Policy and Cookie Policy before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the site.
1. Information about the site
1.1. Tidyful.ro website is owned by TIDYFUL SRL, with registered office at Drumul Padurea Neagra nr. 1-17, Sector 1, Bucharest (014044), registered with the Trade Register under number J40/19796/2021, VAT no. RO 45213530, referred to throughout these Terms and Conditions as Tidyful.ro ("Site").
Contact details: Drumul Padurea Neagra 1-17, Sector 1, Bucharest, 014044
Tel: (+40) 783 236 180
email: laura@tidyful.ro
1.2. Tidyful.ro is a website for consulting services and the sale of products intended for organizing homes.
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2. Intellectual Property
2.1 The content and design of Tidyful.ro, including, but not limited to, the logo, stylized representations, symbols, images, photographs, textual content, and other elements are the exclusive property of TIDYFUL SRL. Copying, distributing, publishing, modifying, supplementing, using, displaying, including, linking, transmitting, removing marks, photographs, images, text snippets, displaying, selling, etc., the content, data, information, photographs, or other information found on the site is prohibited without the written permission of the TIDYFUL SRL administrator, Laura Covaci. No client acquires, by using and accessing the site, any right or license to use any of the information on the site. TIDYFUL SRL may limit a user's access to the site if the user is identified as a user who violates copyright regulations.
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3. Your personal data
3.1 The website processes personal data provided by you or collected from other sources as described in detail in the Privacy Policy. We are committed to complying with national and European legislation regarding the protection of personal data and the free movement of such data.
By visiting and/or using the website, placing orders, or interacting with us through any method and/or any means of remote communication, you agree to the processing of your personal data as described in the Privacy Policy.
3.2 You also declare that all personal data and information transmitted to us are correct. To the extent that the data does not belong to you, you declare that you have obtained the written and prior consent of the data subject whose data you are transmitting to us, or you declare that you are transmitting the data based on another legal basis according to Regulation (EU) 2016/679.
We may collect information through cookies or similar technologies, such as IP address, browser details or device used. If you want to find out more information, we recommend that you access and read our Cookie Policy.
3.1. Your access to the Newsletter service, booking a consultation, or online store within the website requires your registration with a username and password. We recommend that you do not disclose this password to anyone.
4. Use of the website
By accessing, visiting, placing an order, or carrying out any other activity on our website, you promise to respect the following rules:
You will use this site exclusively for legitimate orders, consulting services or for information;
You will not place any false or fraudulent orders. Otherwise, we reserve the right to cancel the order and inform the competent authorities or to take legal action to recover any damages caused;
You will provide real, accurate, complete, and updated information when placing an order or booking a consultation;
You will respect the intellectual property rights regarding any element found on this website.
You will not carry out any action that could cause any harm to our website. Otherwise, we reserve the right to take legal action to recover any damages caused. We reserve the right to block access to any user who violates the above rules, cancel orders, notify the competent authorities to hold any behavior that may be considered illegal accountable.
You will not use this site to post any illegal, threatening, false, harassing, vulgar, obscene, or any material that would encourage behavior that could be considered illegal. Posting comments implies the guarantee from the commentators that they own all copyright over the content, and/or have obtained the necessary consent to post them on the site from the copyright holders. The Site Administrator will remove any comment without prior notification to the author.
To be able to legally place an order on our website, you must (1) be over 18 years of age and/or have full legal capacity; (2) agree to this Contract; and (3) provide us with real, complete, and up-to-date identity and contact information. Selling to minors. The website does not sell products to minors. If you are under 18 years of age, please ask a parent/guardian to place the order on your behalf or to authorize the placement of an order.
5. AVAILABILITY AND PRICE OF PRODUCTS
We cannot guarantee that products found on the site at a given time will be available for purchase at all times. We will not be liable to you if a product is no longer available on the site. Although we will try to have real-time updates on the availability of products on the site, we cannot guarantee that this information will be updated at all times. All orders will depend on the availability of products in stock. To the extent that products are unavailable but you have already placed an order, we will inform you of the unavailability of these products and recommend similar products of equal or similar value that can be ordered. If you do not wish to order the similar products recommended by us, we will cancel the order, and if you have already paid for the products, we will refund the amount as soon as possible.
The prices of the products are displayed in Lei on the site and include/exclude (choose one) value-added tax. In the event of an error with the displayed price on the site, we will inform you as soon as possible and refund any overpaid amount or request an additional amount. If the new price is not satisfactory for you, you do not respond to our request, or we cannot contact you, we will cancel the order and refund the amount paid as soon as possible.
The prices of the products may be updated/modified at any time, and this update/modification will replace any previous price. The prices in effect at the time of the actual order placement will apply to your order.
6. PAYMENT AND DELIVERY
Payment for ordered products can be made by bank transfer in advance or online payment with a card.
If you choose to pay online with a bank card, your card data will be processed through Stripe Payments, and we will not store any information about your card.
If you choose to pay by card, the issuing institution will validate and authorize the payment. If the transaction is not processed for reasons beyond our control (e.g., insufficient funds on the card, expired card), the contract between us will not be concluded, and we will have no obligation to deliver the products, but you can choose another payment method or try to process the payment again with a valid card.
Transport or delivery fees are not included in the price, except for certain offers that will be communicated to you, if applicable, through the site.
Deliveries are not made on Saturdays and Sundays. Please note that in certain situations, especially during holidays or Black Friday, the delivery time may be extended, which may result from the congestion of courier companies or other reasons beyond our control. The delay in delivery will not be due to our actions or inactions but to an external event beyond our control, in which case you agree not to hold us liable under any circumstances.
7. FORCE MAJEURE AND FORTUITOUS EVENT
We shall not be held liable for any delays or failures in the performance of our services if a force majeure event or a fortuitous event occurs. Force majeure includes, but is not limited to, changes in laws or regulations, embargoes, wars, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions, and acts of hackers or internet service providers.
RIGHT OF WITHDRAWAL
According to Government Emergency Ordinance 34/2014, if you are a consumer (a natural person), you have the right to withdraw from the contract without any specific reason within 14 days from the day on which you or a third party authorized by you, other than the carrier, physically took possession of the products.
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